Frame module: Request & Communication

From the first enquiry to the last follow-up. All in one inbox.

Capture requests from your website, manage shared inboxes, and handle customer communication alongside jobs and quotes. No switching tools. No missed messages.

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RequestTypeCreatedStatusLast update

REQ-2408

Spill follow-up in Level 3 atrium.

Incident15 Jul, 2026In reviewCrew assigned

REQ-2407

Replace missing before/after photos.

Proof of work14 Jul, 2026PendingAwaiting photos

REQ-2406

Extra lobby clean before resident peak.

Extra clean12 Jul, 2026ResolvedClosed today

REQ-2405

Approve overtime cover for sick call.

Cover11 Jul, 2026In reviewOps reviewing

REQ-2404

Weekend atrium window clean quote.

Variation09 Jul, 2026PendingQuote drafted

REQ-2403

Keys handoff for new cleaner on site.

Access07 Jul, 2026ResolvedKeys logged

REQ-2402

Client asked for after-hours deep clean.

Quote05 Jul, 2026In reviewScope check

REQ-2401

Restock consumables on Levels 8–10.

Supplies03 Jul, 2026PendingOrder placed

Website forms, ops inboxes, and personal phones each catch part of the same request. Nothing feels owned.

Service request forms

Capture requests from your website directly into Frame

Website

Request form

Build and embed request forms

Create custom request forms for your service types: "Request a cleaning quote", "Log a maintenance issue". Embed on your website or share a direct link.

Frame

Auto-created

Automatic request creation

Form submissions create a request in Frame automatically: no manual logging. Ops lead notified when a new request comes in. Convert to quote or job in one click.

Shared inbox

Every client email, one place: no forwarding, no CC chains.

Inbox

Shared

Every client email, one place

Connect mailboxes, share access, and capture customers from inbound messages.

Inbox

Shared inbox

12unread

Quote request · Harbour Tower

Hi, we’d like a quote for daily night cleans…

10:38 AM

HVAC quarterly · Civic Centre

Can you please send the quote for the…

Yesterday

Invoice question · INV-3384

I have a question about invoice #INV-3384.

Yesterday

Fire door inspection

We need to schedule the fire door checks…

21 Jun

Bin collection · Eastgate

Our bins were not collected this morning.

20 Jun

Ownership

No CC chains

Clear accountability

Assign, reply, and attach context so nothing disappears in forwarding.

Email features

Templates, tracking, and history: built for operational volume.

Operational volume

Built for operational volume

Templates, tracking, and context built into the workflow: not bolted on.

Reply templates

Quote follow-ups, job confirmations, and payment reminders ready to send. Same wording every time, no typing from scratch on site.

Open tracking

See when the building manager opened the quote. Know who last replied and when, without digging through personal inboxes.

Tied to the job

Quotes, jobs, and invoices stay on the thread. Context travels with the conversation for Harbour Tower and every other site.

History

On the customer

Context travels with the thread

Quotes, jobs, and invoices attach to the conversation automatically.

How requests flow

From form submission to scheduled job: seven steps, no manual work.

Flow

No re-entry

From form submission to scheduled job: seven steps, no manual work.

Customer fills in the form on your website → ops lead notified → request opened in Frame with customer history visible → one click converts to quote using pricebook → quote emailed to customer → customer approves via email → job scheduled in the calendar.